What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic FREE Hearing Screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

Nice friendly young woman who greeted us. Audiologist is very knowledgeable and very friendly as well. The tests results were explained completely. It was a pleasurable appointment I am looking forward to getting my new hearing aids!

Debbie Greene, on Google

Garrett Hearing Center was very comfortable. The person testing us was very friendly and very clear with his sharing his findings. His review of pricing was direct and gave you the bottom line quickly. There was the option of monthly payments which is a great option.

Jan Kelly, on Google

Very nice place to do business very prompt very businesslike and they know their business I would highly recommend them to anybody wanting hearing aids or repairs

David Burris, Sr., on Google

Garrett hearing aid center in Merced and Oakhurst have taken excellent care of my hearing and hearing aids now for three years. I see Allan and Rachel in Oakhurst on a regular basis and I greatly appreciate their expertise and the care they provide.

Jack McCully, on Google

BILLING DEPARTMENT, on Google

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